Refund Policy for Osonic.com - Effective [12/14/2023]
Thank you for shopping at Osonic.com.
We appreciate your business and want to ensure your satisfaction with our products. Please read our refund policy carefully to understand your rights and obligations.
- Eligibility for Refund:
We offer a 30-day refund policy from the date of purchase. If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund.
- Valid Reasons for Refund:
We accept refund requests for the following reasons:
- Manufacturing defects or damages during shipping.
- Products significantly different from what was advertised.
- How to Initiate a Refund:
To initiate a refund, please contact our customer support team at [email protected] within 30 days of receiving the product. Provide your order number and a detailed explanation of the issue.
- Refund Process:
Once your refund request is received and approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.
- Return Shipping:
Return shipping is the responsibility of the customer unless the return is due to a manufacturing defect or shipping damage. If applicable, we will provide instructions on how and where to return the product.
We reserve the right to refuse a refund if the product has been:
- Used beyond normal wear and tear.
- Damaged due to customer mishandling or negligence.
- Returned without all original packaging.
Orders can be canceled within 24 hours of purchase. Once the order has been processed, it cannot be canceled.
- Contact Information:
For any questions or concerns regarding our refund policy, please contact us at [email protected].
- Amendments to the Refund Policy:
Sonic.com reserves the right to update or modify this refund policy at any time without prior notice. Please review this policy periodically for changes.
By making a purchase from Osonic, you agree to and accept the terms of this refund policy.
Thank you for choosing Osonic.com!
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